Return and Exchange Policy

We offer a 30-day return or exchange period for all products purchased from our store. Please follow the instructions below if you need to make a return or exchange:

• All returned or exchanged items must be in their original condition and packaging. Items that have been used or damaged will not be accepted for return or exchange.

• Please send the items back as soon as possible within 30 days of delivery. Return shipping charges will be covered by us. However, any items returned after 30 days will not be accepted and shipping fees will be the responsibility of the customer.

• For returns, please include your order number and specify whether you would like a refund or store credit. Once we receive the returned items, a refund will be issued to your original payment method. Store credits can be used for future purchases.

• For exchanges, please indicate your order number, the specific items you want to exchange, and provide details for the replacement items. We will ship out the replacement items promptly upon receiving the returned goods. New shipping charges will apply for the replacement shipment.

• All returned or exchanged items should be sent to our return address: 30 North Gould Street, Ste N, Sheridan, Wyoming. Please write your order number on the outside of the return package.

We appreciate your understanding of our return and exchange policy. If you have any other questions, please do not hesitate to contact our Customer Service.  services@knjy.shop